Frequently Asked Questions
Everything you need to know about your Elavate Collagen shopping experience.
What is the shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I process a return or exchange?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, Elavate Collagen is committed to ethical fashion. We use premium, eco-friendly fabrics and partner with certified manufacturers to ensure high quality and low environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size for me?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly from our website.